
Since I first got into Internet Marketing in 1999 I have seen a lot of really talented people specifically from an SEO stand point leave one gaping massive hole in their marketing efforts. This may sound almost silly but this massive hole is often….
No Sales Process
Crazy? Yes but true none the less. I have looked at countless sites that are beautifully designed, well optimized and have exceptional traffic. Yet the site clearly does nothing to put the visitors into the "sales cycle".
There are several things you must ask yourself all the time about your website.
1. Do you know the primary and secondary goals of your site?
Shockingly many site owners don't or they only have one defined goal vs. several. Such as your site goal may be simply to make a sale of a product or service but what is your secondary goal. Is it branding, lead collection or something else or all of these things. You must know those goals before you can be sure your site addressed them.
2. Does your site make accommodation for people who are at different points in their buying cycle?
Some people are in research mode (this is why you must generate leads), some are ready to buy, some need one question answered in order to buy. You must have resources for these people and they must be easy to find for each visitor because unfortunately you can't control which page the person always enters your site on.
3. How can you make visitors that will never ever buy from you valuable?
Look most websites will convert fraction of traffic to a lead or a sale so almost every site has what can only be considered surplus traffic. So how do you make that traffic profitable. Some examples are viral marketing or advertising revenue, both can help turn your extra traffic into something of value. You simply must be doing something with it if not you are wasting a valuable resource.
So why do I think this way? Why is this so important to me, that I have taken the time to post about it?
Because for the first 10 years of my professional career I was not in marketing, nor in web development or design. No, I was a sales person who sold everything from cable installations, to Ethernet hardware to high end test equipment. In this period of my life I worked like crazy and became quite successful and eventually discovered the web and realized that it was a whole new world. A way to sell to billions vs. the handful a single sales person could reach.
Now I would love to tell you from day one I took the sales process and put it online, I should have, it sure makes a lot of sense but I didn't. No, like most new online marketers I started out with affiliate marketing and simply did what ever I could to push traffic to my affiliate sites. I actually had a moderate amount of success nothing stellar mind you but I made some good extra money and sold myself on the fact that this "web thing" worked. If I could make 20K a year well then hell I could make a lot more, right?
Then one day I sat down to do some "work" online and I realized I did not really know what I should be doing next, I might do a bit or work on ranking a site or clean up some copy but I did not really have an agenda in mind. I was just cranking our new sites and new niches and making money with sales when they happened and was popping a bit of ad revenue as well.
So I decided to look at all my sites the way I managed my sales people. I asked each site, what is it that you do for me? What are your goals? Who are your prospects? How well are you achieving them? and What can we do to make you better?
I then realized something many of my sites had the problems I pointed out in the beginning of this post and to this day in some areas I am still back peddling and tying old sites together and linking them to new sites. It is a long hard process and some of my content will never be fully integrated because the effort to do so is better placed with new projects.
However, whenever I fix a problem I think about how much better it would have been if I thought of each site in fact each section of a site like a sales person from day one I realize how much better it could have been.
When you create web pages you should try to line them up with sales and/or marketing positions of the off line world.
Some are like outside sales people. - Closing the deals
Some are like inside sales people. - Answering stock pre-sales questions or just filling orders.
Some are like sales managers. - Linking the efforts of all the other sales people together.
Some are like marketing directors. Building lists of leads and pumping them into the sales cycle.
In fact that is how I look at it today but I could have saved massive amounts of time and money had I done so from the beginning. So that is my challenge to you. Are you treating your sites and pages like what they are, sales and marketing entities with a goal and judging them on their success or failure and tying their synergies together as a team.
In short are you treating your sites and pages like a sales and marketing team and acting as their sales and marketing manager? If not, you may want to rethink a lot of your efforts. Then sooner you make the change the easier it will be,
~ Jack Spirko
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